Payment, shipping and returns

Order at Muscle Concepts

Ordering from Muscle Concepts is easy, fast and secure! Any order placed before 11:55 pm will be shipped the same business day. You will then normally have these in your home the next day! We work with Instabox and PostNL who almost always delivers packages within one day. If the package has not arrived within 2 days please contact us. We will then find out where the order is located. By the way, you will always receive the respective order!

Shipping costs

  • For orders over €35, shipping costs are free if your delivery address is in the Netherlands. With a delivery address outside the Netherlands, €6.95 in shipping costs must be paid.
  • For orders under €35, there will be €4.95 shipping fee if your delivery address is in the Netherlands.
  • Orders placed before 11:55 pm (on business days) will be processed the same
    day shipped and received within 1 business day.
  • Delivery by Instabox, PostNL or DHL.

Return Policy

You can return all or part of your order for various reasons. Please read this page carefully first to avoid any misunderstandings!
Attention! The product must be returned in the original unopened packaging. It is possible to drop off or return the products to us. In doing so, of course, pay close attention to sufficient postage. Also, attach the invoice to the return for quick processing.
Attention! Before placing a return, please contact us first! We will contact you as soon as possible.

Return costs

When returning an order, the shipping costs are for the customer. Muscle Concepts will refund the cost of the product to you. Should there be a return due to an error on our part we will take care of the shipping costs. Products can be returned within 5 working days.

Payments

Payments are possible via iDeal. iDeal is a nationwide, well-known and secure payment system that is supported by all recognized webshops. During the checkout process, the appropriate bank must be selected. Next, the steps of the relevant bank will need to be followed to complete the payment. After payment, we will receive a notification in our system and the order will be shipped as soon as possible via PostNL. Payments via iDeal are free and secure! So there are no additional transaction costs involved.

Processing

Returns will be processed as soon as possible and no later than 10 business days. Any replacement items will be sent asap. If you attach the invoice for the order in question, we can process the return faster. So don’t forget this!

Terms

Since we deal primarily with dietary supplements, orders can be exchanged or returned a maximum of 5 working days after receipt. The products that are returned must be unopened and in the (undamaged) original packaging. Sportswear may be fitted, but NOT worn on the skin. If you are going to try on a Muscle Concepts T-shirt, wear a thin T-shirt below so that the new T-shirt does not come into contact with the skin. We are very strict about this for hygiene reasons. Note: We have our own “microscopic detective professor” checking this out!
Products may not be returned under the following circumstances:

  1. Products held longer than 5 business days from receipt.
  2. Products whose packaging has been opened.
  3. Products that have been worn on the skin and contain odor or stains.
  4. Products that have been used, damaged or are incomplete.
  5. Products whose packaging has been damaged.
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